SAMPUBCO
News & Policy for the Surrogate's Records

Notice of Change - 22 March 2004

22 May 2008
Special Notice - please read, if you have not already. - MUST READ IF YOU ARE GOING TO USE PAYPAL - DUE TO CHANGES MADE BY PAYPAL
Orders for 7 or more record files will not be accepted. They will be returned unprocessed and uncashed. Orders with 6 record files or less will still be accepted.
Notice (8 Feb 2008). Paper copy orders will not be accepted effective immediately. Scanned Images will be sent by email for pickup.
Surrogate files - they have different prices due to their structure of file system. More information is found on Order Form page.
and DON'T FORGET YOUR ZIP CODE and read instructions carefully concerning required information
Cost:
$14.00 per surrogate's record if by PayPal
$15.00 per surrogate's record if by check
Order forms with specific instructions listed for each order form. All forms are now in a single place.
PayPal is now available!
For PayPal orders, please go to this instruction for ordering page
Please USE order form (it's required) when ordering anything. The link to the order forms is here.

Effective IMMEDIATELY! No orders without email addresses listed will be accepted. They will be destroyed and no acknowledge of such orders will be provided. The requirement is imposed to protect the safety of your mail. You are notified by email when your order is on way to you.
Order forms are available! Click Here. Follow the Instructions on the form. Forms are required to order records.
Earned Credit Program - for further information.
PayPal order and payment - for further instructions.
  1. Prices
  2. Number of Wills Mailed - Notice of Mailing
  3. Wills Posted & Statistics
  4. Now that I have the records, how do I transcribe?
  5. Orders Backlog
  6. Problems Noted and Fees Assessed
  7. Missing Email Addresses
  8. Quality of Paper Copies
  9. Reporting Errors and Broken Links
  10. Right of Refusal
  11. Cancellation Policy
1. Price
Cost:
$14.00 per surrogate's record if by PayPal
$15.00 per surrogate's record if by check
Please note: Surrogate File System which is different from the volume system used by many states, has different prices due to more images in the record.
YOU will be responsible to transcribe your paper copies.

2. Number of Wills Mailed (orders are processed within 30 days from the next day after the day the orders are received, there may be one or two delayed orders at times. The count of 30 days begins when day after the orders are invoiced the date of deposited checks. PayPal orders are invoiced the following Monday, or Tuesday if banking holiday. All orders are not invoiced Saturday, Sunday and Bank holidays.)

1 mailed 19 Nov
1 mailed 1 Nov
1 mailed 18 Jan
1 mailed 3 Nov

To date at least since 17 April 1998: 004 wills were mailed
3. Surrogate's Records Posted & Statistics
The number of records that are transcribed are no longer being tabbed here.
4. Now that I have the record, how do I transcribe it?
Go to the Post page.
5. Paper Order Backlog Status
All orders are in locked batch processing in chronological order. You will be notified when it is on the way, by email. "30 days" begins when orders are received the day, NOT when you send - due to variations in mail delivery which is anywhere from 3 days to 6 days from you to Salt Lake City. The orders are processed within 30 days unless there's special circumstances interferring with the processing (out of toner, illness- the company is ONE PERSON doing all work, customers/clients in town from out of state - yes time to time.)

Do not delete the message "SAMPUBCO scanned order on way to you - don't delete!" It contains further instructions what to do when you receive your order. If you do not hear from us, your order is ok, otherwise if something is wrong with your order, you will be emailed concerning the problem(s) with your order.

6. Problems Noted:
1. Altered information
different from the information as given on the page.
2. Incomplete information
part of information as given on the page were omitted
3. Fee Assessed
Errors in orders had been noted again - reason - the Order instructions were NOT followed! Penalty fee rule is $5.00 PER will record in error (Effective May 1, 2001)
4. Attempts to order something SAMPUBCO does not have. Fee is charged at $5.00 or 20 percent which ever is greater and the rest of amount is refunded.

7. Missing Email Addresses
Some of you did not bother to include your email addresses on your orders, making it difficult for me to notify you when your orders are on way. Also incomplete or insufficient information on RW message boards making it difficult to give proper credit for ordering more records.

8. Quality & Size of Paper Copies?
Papercopy is no longer offered. Only Scanned images will be uploaded in zipped folder to the site and you are notified to pick the folder up.

9. Reporting Errors and Broken Links
Please report any site problems and errors and requests for clarification or suggestions to dsam52 at sampubco dot com
10. Right of Refusal
The Company reserves the right of refusal to accept any order or part thereof in case due to any record that had already been transcribed and posted elsewhere. The credit as the result of such refusal shall be applied toward future orders.
The Company reserves the right to reject any order accompanied by money orders or checks NOT printed in US Dollars as issued by foreign banks. The orders will be accepted if the money orders or checks are issued by the foreign banks with US bank affiliates printed on these checks.

11. Cancellation Policy
Cancellation of order(s) and refund(s) will be done with a deduction of the fee of 20 percent of the order's value.
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